CONTENTS:- 1. Staffing. 2. Cleaning and Cleaning Materials. 3. Introduction to Cleaning Areas. 4. Housekeeping Control Desk. 5. Guest Rooms. 6. Cleaning Agents. 7. The Maid's Cart and the Service Room. 8. Supplementary Housekeeping Knowledge. 9. Hotel Service for Overnight Rooms. 10. Service Quality in Hospitality. 11. Operation of Pricing: Decisions and Strategies. 12. Hospitality Maintenance and Engineering. 13. Security System. 14. Air Conditioning Systems. 15. Refrigeration Systems.
