Hotel Management and Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost, control, and the increasing vital responsibility for environmentally safe cleaning, this book also includes numerous case studies that help readers grasp concepts in a real-world setting.
Like any other business, hotel management and operators too witness some promises and perils in its regular operation. |
