The changes after liberalization, globalization process initiated since 1991 has significant impact on the financial system particularly on tanking industry. The fast pace of changes lave radically transformed the operational environment of the banking sector. Information technology revolution is of entirely changing the way banking business is done and has considerably widened the range of products and increased the expected demand of customers.
In this era of fastly changing face of Indian banking industry, the leading banks, quickly shifted their locus to provide prompt, efficient service and offering variety of hi-tech banking products/services. Indian banking industry has becomes enough bold to face independently global competition. Even in the global prudential crisis Indian banking industry is much stronger than the many developed countries. The day will come when Indian banking industry will become number 'ONE' in the global market. Indian public sector banks have started to follow new private sector banks land foreign banks. In this changing face hi-tech banks are not threat for the Indian public sector banks. Banks which move fast with cost-effective business models for financial inclusion can garner new business.
The present book addressed many vitals issues which reflect the vision of Indian banks like Indian Banking Vision 2020, Indian Banking in the Emerging Cut-throat Competition, Strong Banking-Policies and Strategies, Customer Delight-a Mile-Stone for Banks, E-delivery Channels in Banks, Priority Sector Advances, HRM in Banks and Technology Infrastructure Management in Banks 2020-Future Agenda. All the research papers indicate the bright future of Indian banking industry if we modify some of our policies.
There is a dearth of literature related to present theme and this book will be very useful for the bunking industry, planners, policy makers, academicians, researchers and those who are interested in banking studies. |
