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Consumer Satisfaction and Complaning Behaviour / Purohit, H.C.
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Consumer Satisfaction and Complaning Behaviour
Purohit, H.C.
 
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List Price : US$ 19.35
Our Price : US$ 15.48

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  Book ID : 24527
  ISBN-10 : 81-7099-924-3 / 8170999243
 
  Place of Publication : Delhi
  Year of Publication : 2004
  Edition :
  Language :
  23 cm.
   
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 CONTENTS
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 DESCRIPTION
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The book covers all issues related to consumer expection, satisfaction/dissatisfaction; repurchase in tension and attitude towards complaining/attribution\word of mouth communication behaviour.
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