CONTENTS:- Concept of Communication; Objectives of Communication; Non - Verbal Communication; Inward and Out ward Mail; Media and Modes of Communication; Channels of Communication; Barriers to Communication; Listening and Improving Communication; Group Discussion; Basics of Letter Writing; Attributes of Effective Communication; Layout of A Business Letter Writing; Job Applications; Personnel Letters; Enquiries and Replies; Order and Replies; Adjustment Letters; Credit Letters and Status Enquiries; Collection Letter; Bank Letters; Insurance Letters; Basics of Report Writing; Writing Reports; Case Studies.
